Citizen’s Charter

Citizen's Charter

Republic Act 11032 (EODB-EGSD Act of 2018) Compliance: DepEd Citizen’s Charter

Section 2: State Policy on Efficient and Transparent Governance

The Ease of Doing Business and Efficient Government Service Delivery (EODB-EGSD) Act of 2018 (RA 11032) mandates that all government agencies, including the Department of Education (DepEd), shall:
✔ Eliminate bureaucratic red tape – Simplify processes for faster transactions.
✔ Uphold integrity & accountability – Ensure ethical conduct among public servants.
✔ Promote transparency – Disclose clear procedures, requirements, and timelines.
✔ Prevent corruption – Implement strict compliance mechanisms.

Goal: Deliver efficient, honest, and citizen-friendly government services.

Section 6: Mandatory Citizen’s Charter

All government offices must implement a Citizen’s Charter, a public service pledge outlining:
✅ Services offered (e.g., permits, certifications, requests).
✅ Step-by-step procedures for availing services.
✅ Processing time per transaction (following the 3-7-20 day rule).
✅ Required documents & fees (if applicable).
✅ Feedback & complaint mechanisms.

How the Citizen’s Charter Must Be Published:

  • Displayed prominently on billboards in government offices.
  • Posted on official websites for easy online access.
  • Available in print (handbooks, flyers) in English, Filipino, or local dialects.

DepEd’s Compliance with RA 11032

1. DepEd Citizen’s Charter (2026, 1st Edition)

  • Covers all frontline services (e.g., Certificate of Compliance processing).

  • Specifies maximum processing times per transaction.

  • Provides clear instructions for students, teachers, and stakeholders.

2. Supporting Manuals from ARTA (Anti-Red Tape Authority)

To further improve efficiency, DepEd follows:

Reengineering Manual – Simplifies and modernizes processes.
Regulatory Impact Assessment (RIA) Manual – Ensures policies are effective and citizen-friendly.

Why This Matters to the Public

Faster Services – No more unnecessary delays.
Accountability – Government offices must follow strict timelines.
Anti-Corruption – Transparent systems reduce opportunities for graft.

By enforcing these measures, DepEd ensures compliance with RA 11032, making government services more accessible, efficient, and trustworthy for all Filipinos.

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